Returns and Refunds Policy

We offer a 30-day return period. This includes the statutory cancellation rights available to UK consumers and an additional voluntary return period offered by The Widgets.

Cancelling before dispatch

If you wish to cancel an order before it has been dispatched, you can submit a request through your customer account or contact tim@thewidgets.co.uk as soon as possible.

If the order has not been dispatched, we will cancel it and issue a full refund. If it has already been dispatched, it will need to be returned in accordance with this policy.

Your statutory right to cancel

If you purchase from us as a consumer, you normally have the right to cancel your online order without giving a reason.

You must tell us that you wish to cancel within 14 days, beginning the day after you—or someone nominated by you—receives the goods.

To cancel, email tim@thewidgets.co.uk with a clear statement that you wish to cancel. Please include your name and order number. You may use the model cancellation form at the bottom of this policy, but you do not have to.

After notifying us, you must return the goods within 14 days.

You may inspect the goods as you would reasonably be able to in a shop. We may reduce the refund if handling or use beyond what is reasonably necessary has reduced the product’s value.

Original packaging is preferred where available, but it is not an absolute requirement during the statutory cancellation period. Products must be packaged securely for return.

Our additional 30-day return period

In addition to your statutory rights, we allow return requests to be made up to 30 days after you receive your order.

For returns requested after the statutory 14-day cancellation period, products must be:

• Unused and undamaged
• Complete, with all supplied accessories and documentation
• In their original condition
• In their original packaging, where supplied
• Accompanied by proof of purchase

Original outbound delivery charges are not refunded for returns requested after the statutory 14-day cancellation period.

Starting a return

You can request a return or view your order details by signing in to your customer account and selecting the relevant order.

Alternatively, contact tim@thewidgets.co.uk with your name, order number and details of the product you wish to return.

We will provide the return address and appropriate instructions. Using your customer account is optional; consumers may also exercise their statutory right to cancel by sending us any clear statement that they wish to do so.

Please include your name and order number with the returned parcel. Sending an unidentified parcel may delay your refund.

Return postage

For change-of-mind returns, you are responsible for the direct cost of returning the goods.

You may arrange a suitable return service yourself. We recommend using a tracked service and retaining proof of postage, as you are responsible for the goods until they are received by us.

If we provide a prepaid return label for a change-of-mind return, the direct cost of that label will be confirmed beforehand and deducted from your refund.

We will cover reasonable return costs where a product is faulty, damaged on arrival, incorrectly described or not the product ordered.

Faulty, damaged or incorrect products

Please inspect your order after delivery and contact us promptly if a product is faulty, damaged or incorrect. Delayed notification does not remove any statutory rights you may have.

Where goods are faulty, damaged, not as described or not fit for purpose, you may be entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

Consumers normally have a 30-day short-term right to reject faulty goods. After this period, we may initially offer a repair or replacement where appropriate.

We will provide return instructions and cover reasonable return costs for eligible faulty, damaged or incorrect products.

Bespoke and personalised products

The statutory right to cancel for change of mind does not normally apply to products made to your specifications or clearly personalised for you.

This exception does not affect your rights where a bespoke or personalised product is faulty, damaged, incorrectly supplied or not as described.

Sale items

Sale and promotional items have the same statutory cancellation and faulty-goods rights as full-price products.

Exchanges

We do not process direct exchanges.

If you would like a different product, return the original item in accordance with this policy and place a new order separately.

Refunds

We will confirm when your return has been received.

For a valid statutory cancellation, we will issue the refund without undue delay and no later than 14 days after:

• We receive the returned goods; or
• You provide evidence that the goods have been sent back, if this occurs earlier.

We may withhold the refund until the goods have been returned or evidence of return has been supplied.

When an entire consumer order is cancelled during the statutory cancellation period, we will refund:

• The price paid for the returned products; and
• The cost of our least expensive standard delivery option available when the order was placed.

If you selected a more expensive delivery service, the additional delivery cost is not refundable. Original delivery charges are not normally refunded when only part of an order is returned and the original delivery charge would have been the same.

Any permitted deduction for reduced product value or an agreed prepaid return label will be explained to you.

Refunds will be issued to the original payment method. Your bank or payment provider may take additional time to show the refund in your account.

Nothing in this policy limits or excludes your statutory rights.

Model cancellation form

Complete and return this form only if you wish to cancel your order. You may instead send the same information by email.

To: The Widgets
Postal address: [INSERT YOUR BUSINESS/RETURN ADDRESS]
Email: tim@thewidgets.co.uk

I hereby give notice that I cancel my contract for the sale of the following goods:

Products:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Signature, if submitted on paper:
Date: