Shipping policy
Dispatch
We aim to dispatch all in-stock orders within two business days of receiving cleared payment.
Business days are Monday to Friday, excluding public holidays in England and Wales. Orders placed during weekends or public holidays will be processed from the next business day.
If an unexpected delay affects your order, we will contact you using the email address provided at checkout.
Delivery options
Available delivery services and charges are displayed at checkout. Orders are currently shipped using Royal Mail or DPD, depending on the service selected.
Quoted delivery times are estimates provided by the carrier and begin from the date of dispatch.
Tracking
Tracking information will be emailed automatically when your order is dispatched. Please ensure that the email address supplied at checkout is correct.
Tracking may take a short time to become active after the dispatch notification has been sent.
Delivery address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing an order, contact tim@thewidgets.co.uk as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
Undeliverable and returned parcels
If a parcel is returned to us because:
- The delivery address was incorrect or incomplete
- Delivery was refused
- The parcel was not collected
- The recipient did not arrange redelivery following the carrier’s instructions
we will contact you after the parcel has been returned.
If you would like the order sent again, the applicable shipping charge will need to be paid before redispatch. This will normally be equivalent to the original shipping charge.
No reshipping charge will apply where the parcel was returned because of an error by The Widgets or the delivery carrier.
Missing or damaged deliveries
If your order arrives damaged, or has not arrived within the carrier’s expected delivery window, please contact tim@thewidgets.co.uk as soon as possible.
For damaged deliveries, please retain the product and packaging and include photographs when contacting us. We will investigate the issue with the carrier and arrange an appropriate resolution.
Delivery delays
Occasionally, deliveries may be delayed by circumstances outside our control. If we become aware of a significant delay affecting your order, we will contact you as soon as reasonably possible.
Nothing in this policy affects your statutory rights.